just thought I’d let you in on the latest our boss is telling us to do(or not to do, as the case may be), complete with my snappy replies.
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Hi;
At the last staff meeting we discussed the no eating at the workstations. I still continue to see staff eating cookies at the desk. THIS IS NOT ACCEPTABLE FOR ANYONE AT ANYTIME! That is why you get breaks. (Night staff can have orderlies and supervisors to cover for eating times). Besides not looking professional this is very unsanitary.
Ok, I am totally with you on this one except for one thing: The orderlies and supervisors can’t sit down here for more than 5 minutes at a time, and I can’t think that having a sip of pop occasionally is all that unprofessional compared to belching out loud for the next 30 minutes after my “eating time”, and besides…there’s really no reason for most of the people here to be snacking. Our chairs are breaking as it is.
The lights are not to be turned down during the day/night at anytime.
I agree with this one too. We’ve got one employee here who complains about “migraines” because the flourescent lights hurt her eyes. I’m sorry. I’ve had migraines. I see people come in with migraines. What she “gets” is NOT a migraine. A painful headache, perhaps…migraine no. Wear some sunglasses.
Absolutely no reading magazines, books or newspapers at the desk. (There is always work to be done or I would not be finding any errors.)
whoa. wtf? You try staying awake at night going over people’s address info that is impossible to check for correctness anyway(especially after it has been gone over by others as well). Oh, as for the “always work to be done”, she means cleaning the lobby, which by the time I get to my shift takes all of five minutes. I guess I’ll just stick my thumb up my ass the rest of the time.
No personal phonecalls (phone calls can be made during break times).
I agree with this. We’ve got some people who will spend 1.5-2 hours out of an 8 hour shift on phone calls scattered throughout the day.
Limit personal conversations at the registration desk. Customers waiting in the waiting area that are sick do not want to here[sic] about all the fun you had at a party last night.
first things: they’re not customers. second things: you can’t guarantee that they DON’T want to hear about it, they may be old and want to live vicariously through the middle aged women’s tales of intrepid drinking of one or two drinks at the wilton liquor store. Man, those wild and wacky party-ers!
Clock-in and Clock-out on time for your scheduled times of work.
Ok. But I’m going to be late sometimes, and I’ll attempt to call when I know I will be. No complaints with this one.
Treat your co-workers with respect and offer to help with all of the admitting responsibilities.
I do that already. As for the 7 or 8 people I don’t treat with respect, there’s a certain lack in the defining of them as co-workers.
If you don’t care to follow the above instructions, perhaps you may want to look for work elsewhere. Further disciplinary action will take place if any of the above continues.
bring it on.
Please read and initial the above information. Also read the letter and responses regarding **** ****’s (ER patient) comments and care form and responses to *** ********. Anytime we have a complaint, numerous people get involved with investigating and writing up apologies to these customers. Valuable time and money is spent………………..[sic]
they’re not customers. they’re patients. and not very patient ones at that. and patients who seem to think that we can get them back faster(which we can’t, it’s completely up to the ER nurses, and patients who believe that their runny nose is more important than other extremely sick people(basically the content of the complaints).
Thanks The Boss
no problem, the slaves
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First: definitions(from dictionary.com.
patient n. One who receives medical attention, care, or treatment.
customer n. One that buys goods or services.
Some people will say the ones who show up here pay for the medical services…they do not. They pay their insurance companies to pay for the medical attention, care, or treatment. The patient does not pay directly, unless they don’t have insurance, and even then in the traditional method of doing business, you don’t usually save the patient and then have him pay for the service. The person coming in here is primarily a patient, secondarily(if at all, arguments exist) a customer. They are a customer if there is a choice involved and a conscious idea of how much and what kind of treatment they want. With healthcare that is impossible.
They’re patients, not customers.
I will also point out that this letter mentions nothing of computers/internet…though that MAY have been banned earlier, but I’ve not yet been reprimanded. Perhaps after this blogpost…maybe I’ll even be fired! Man, that would be fantastic!
Oh, and just for kicks and giggles, I’ll share the email message sent out by THE BOSS 4 minutes after the above:
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Hi:
Just a reminder if you have any questions or feel you need to discuss any of the issues I mentioned please feel free to call me or come to my office. I DO NOT want this discussed between co-workers in the registration area where everyone can hear.
Thanks THE BOSS.
so now you’re telling us that we can’t talk about our job, in addition to personal lives? well, cripes. can we at least mime?(picture someone acting like they’re hanging from a noose)
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I wonder why that is? Maybe because it’s against union rules to do what you’re trying to do, maybe you don’t want word getting around about how ridiculous your demands are? Or maybe it’s because some person out in the waiting room MIGHT give us a compliment, for doing our jobs correctly? Because I don’t see anything in the above message about stopping us from talking to each other about work. Hmmm…